filed under: benjamin, reviews, usability

18 July 2011

Just wanted to take a moment to say thanks to Boon Inc.. (They make baby gear.) We have their highchair (the “Flair”), and we really, really like it. It’s easy to clean, easy to move around, easy to load Benjamin into (and out of)… it just does what it should, with no irritations.

And I’ve had to call Boon about it, twice. Both times, I called late in the evening and left a voice message. Both times, a real human called me back and just talked to me about my issues. For the first call, I was concerned that something wasn’t working correctly, and they explained that it was actually working as designed, and that if it worked the way I thought it should, it would actually be dangerous. (Imagine that – a customer service person who can reason about product design!) The second time, the brake on the bottom had worn out and was coming off. The chair was out of warranty, but they offered (without me asking or mentioning the warranty) to send me a new one if I’d just send pictures of the old one, showing the problem. I did, and they did.

So the point is, not only do they have great products, but they also have great customer service. Pretty darn rare :)

And looking around, I realize we have a bunch of their products, and we like them all: Flo, Grass, Snack Ball, Squirt, and Fluid.

So, thanks, Boon, for being awesome!